Privacy Policy
Last updated:
[OWNER TO CONFIRM: This is a working draft. Have it reviewed and approved by your compliance adviser or lawyer before launch — privacy obligations for credit assistance providers include specific requirements this draft cannot verify.]
Influx Financial ("Influx", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
Through this website's enquiry forms we collect only the details you provide: your name, contact details, the service you're interested in, and your message. We deliberately do not collect tax file numbers, account numbers, identity documents or other sensitive financial information through website forms.
If you become a client, we collect further information needed to provide credit assistance or accounting services — such as identification, income and expense details, assets and liabilities — directly from you and, with your consent, from third parties such as your employer, lenders and credit reporting bodies.
How we use it
- To respond to your enquiries and provide our services
- To assess your situation and provide credit assistance, including submitting applications to lenders with your consent
- To provide accounting and tax services through OneHQ Accounting, where you engage them
- To meet our legal and regulatory obligations
- With your consent, to keep in touch about your loans and reviews
Disclosure
We may disclose your information to lenders and their agents, valuers, insurers, our aggregator [OWNER TO CONFIRM: aggregator name], credit reporting bodies, and professional advisers — only as needed to provide our services or as required by law. We do not sell personal information.
Storage and security
Information is stored in access-controlled systems. Website enquiries are transmitted over HTTPS. [OWNER TO CONFIRM: CRM/storage arrangements and whether any data is stored or processed overseas — disclosure of overseas recipients is required.]
Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us at admin@influxfinancial.com.au or 03 7047 9370.
Complaints
If you believe we have mishandled your information, contact us first — see our complaints process. If unresolved, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Cookies and analytics
This website uses only essential functionality and, where enabled, privacy-respecting analytics. [OWNER TO CONFIRM: analytics platform in use — update this section to match, and add a consent banner if a platform requiring consent is chosen.]